Returns & Exchanges

At GLOBAL Knives, we stand by the precision and quality of our Japanese cutlery. If you are not completely satisfied with your purchase, you may return your unused items in their original packaging within 30 days for a full refund or exchange.

1

Initiate Your Return

Contact our customer service team with your order number and reason for return to receive a Return Authorization (RA) number.

2

Prepare the Package

Securely pack the unused knives in their original gift box and shipping carton, ensuring all protective blade guards are in place.

3

Ship to Warehouse

Affix the provided return label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for confirmation.

4

Quality Inspection & Refund

Once our master technicians verify the condition of the returned cutlery, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing